Application Performance Monitoring

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Forrester Research Article on Nastel - Evaluating Innovative I&O Solutions: Converged Application Performance Monitoring

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Application Performance Monitoring (APM) is the technology that can help businesses improve the quality of service they deliver to their customers. Today, it is often used by firms as a secret weapon for growing their business through development of new business services.

• In our ITIL 3 world, firms are looking to better integrate Information Technology (IT) into the business, going far beyond mere alignment as their way of garnering competitive advantage.
• The challenge they face is that it often takes all of IT’s resources just to keep the current infrastructure functioning with insufficient assets left for the development of new business services.

Application performance monitoring can address this by providing a real-time, 360° view of the entire IT environment, including the availability and performance of business applications, middleware and transactions from the datacenter to the cloud.

• As such, it can enable monitoring staff to identify and fix problems
• Even predict and prevent them—before they compromise service level agreements (SLA) or other compliance standards.

Figure 1: AutoPilot M6 Application Performance Monitoring Architecture

Application performance monitoring can provide closed-loop situational monitoring using complex event processing (CEP) enabling its users to see the bigger picture and not just collections of individual events.

• It enables a user to see situations as they develop with the ability to proactively identify and react to a potential business impact caused by particular patterns or circumstances.
• It also encompasses a wide range of situations, such as real-time news of events that immediately impact your business. It might be an unanticipated announcement from the Federal Reserve or a surprise oil pipeline explosion half a world away— events that can seriously impact your business but might not be readily apparent or even visible on your monitoring radar. Or it might be a dependency on one your transactions that you were unaware of...it appears like it has a minor problem, but it could cascade into a major outage.
• You need deep visibility to see this...before it blows up.

Nastel’s application performance monitoring solution AutoPilot® M6:

• Provides 360° Situational Awareness
• Ensures that your core business applications are running at 100% peak efficiency; thus, meeting the demands of your business.

A complete, production-proven, application performance monitoring solution

AutoPilot M6 provides a comprehensive solution for application performance monitoring that today ensures the health and availability of highly complex composite applications for some of the world's largest and busiest companies.

AutoPilot M6 automatically:

• Proactively prevents application, middleware and transaction problems using Complex Event Processing before they hit the service desk, users are impacted and business processes are disrupted
• Identifies the root cause of performance bottlenecks
• Notifies and executes automated actions based on policy-defined criteria
• Speeds problem resolution through real-time monitoring and analytics
• Provides an audit trail for all applications, transactions and messages
• Reports activity on a daily, weekly, monthly basis
• Analyzes throughput, transaction and message volume in real-time