How to build better SLAs for more strategic applications outsourcing

How to build better SLAs for more strategic applications outsourcing

Service-level agreements (SLAs)—those contractual agreements defining the expected performance of a service provider— alone will not guarantee success when outsourcing application development and maintenance work. They’re one of many tools to help manage an IT outsourcing deal.

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Original Author: Stephanie Overby

When Tech Becomes the Wiring In the Wall

When Tech Becomes the Wiring In the Wall

IT decision makers are a forgetful bunch. Once a technology’s been around for a while and become part of the “wiring in the wall” — commonplace and works well enough — it’s largely forgotten. It’s only of interest when things don’t work well.

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Are mainframes the answer to IT’s energy efficiency concerns?

Are mainframes the answer to IT's energy efficiency concerns?

I was reminded of just how hard it is to factor energy efficiency into purchase and configuration decisions while reading some recent claims in the media around the cloud, and I remembered some simple but often overlooked ways mainframes solve tough energy efficiency dilemmas. A device that can handle more data with fewer resources sounds like the definition of efficiency to me.

Read the source article at Welcome to Network World.com

Original Author: Bryan Smith

Amazon’s data-driven approach becoming more common

Amazon's data-driven approach becoming more common

Tech companies have been even speedier in applying data analytics to staffing. Google, for example, uses data to figure out how to put together optimal-sized teams for projects and … says the future may look more like what Glint Inc., based in

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Demystifying Data Governance: What it Is and What it’s Not

Demystifying Data Governance: What it Is and What it’s Not

A formal data governance program is essential to ensuring data quality throughout an organization. Christophe Marcant of Stibo Systems describes the role of data governance programs and standards in a data-driven organization.

The post Demystifying Data Governance: What it Is and What it’s Not appeared first on Data Informed.

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Original Author: Christophe Marcant

Optimize IT Performance with Big Data Analytics

Optimize IT Performance with Big Data Analytics

Big data analytics is being brought to bear on just about any business problem you can think of these days, including internal operations. Departments from sales to customer service to human resources have tapped big data analytics for insights into ways to improve productivity, streamline processes, and cut costs. This is true even for the traditional keepers of the data: the IT department.

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Original Author: Scott Etkin

Managed IT Services Are Going Mainstream

Managed IT Services Are Going Mainstream

Those within the managed services industry have a fairly strong handle on just how managed service providers (MSPs) can help a business grow and evolve. However, they are often frustrated that some negative connotations remain about MSPs and outsourced IT. According to CIO Insight, new research from CompTIA shows that the old prejudices are beginning to break down. Soon, managed IT services may be an integral part of just about every IT team.

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Original Author: Shawn Drew

The cloud helps enterprises break chains shackling IT

The cloud helps enterprises break chains shackling IT

At Nordstrom, the cloud is all about freeing up IT workers so they can focus on getting new apps and features into customers’ hands instead of wasting time putting servers into racks. “Before we were in the cloud, we had a shared services model with groups that maintained storage and databases” and the like, said Keith Homewood, an infrastructure engineer at the upscale fashion retailer.

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Original Author: Sharon Gaudin

How to reduce IT complexity and increase agility

How to reduce IT complexity and increase agility

It’s an adage as old as time (or at least as old as the invention of the personal computer): Technology is destined to cycle constantly between complexity and simplicity. Remember the hassle of attaching peripherals in the days before USB ports? Remember the anguish of developing applications for competing OS interfaces before HTML? We fixed those problems, and whaddya know, we moved on to others.

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Original Author: Howard Baldwin

IT customers slow to embrace outsourced DevOps

IT customers slow to embrace outsourced DevOps

IT organizations are increasingly interested in adopting DevOps models to deliver applications faster, better and cheaper to the business, but they’re not inclined to look to their IT service providers for help with these efforts.

Read the source article at Welcome to Network World.com

Original Author: Stephanie Overby