The True Costs When IT Is Silo not Application Centric

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The development of IT environments have naturally led to complexity. Put it down to the very nature of capitalism. Different vendors working together to achieve a common goal isn’t a common occurrence. Each vendor has over the years developed its own monitoring and reporting systems. This is all well and good for each specific application or system. It doesn’t work effectively when applications are executing across an IT enterprise comprised of everything from mainframe to cloud.

What Is the True Cost of Silo Not Application Centric Monitoring?

Many of these cost are so ingrained into the IT system they aren’t perceived for the real impact they actually make on the business’ bottom line.

For example, how much does it cost to maintain the service desk? If customers are submitting more help tickets than IT is catching ahead of time, then the business is losing money through the service desk.

If your IT team is still calling different departments together to identify where a problem occurred, you money is pouring into ineffective problem resolution strategies and dragging your profit margin downward. It doesn’t matter if everyone reports that their monitoring tools say their applications are executing correctly. If you don’t have the tools to identify where problems have occurred, you will continue to lose money.

There are additional costs when IT is silo not application centric. When the IT department is always reacting to problems instead of preventing their impact to end-users and business processes, there are costs which can never be recovered. Lost orders. Lost customers. LOST INCOME.

What Makes Application Centric Monitoring Different?

Application centric monitoring or application performance monitoring (APM) is different from silo monitoring because rather than focusing on a single application or IT structure, APM focuses on the execution of applications across multiple silos, whether those silos are infrastructure, middleware, other applications or cloud.

This change in approach enables the development of systems that can identify problems as they emerge and even take corrective action to prevent those problems. Many businesses report a reduction in trouble tickets of up to 70%. They also report that their less-skilled Level 1 support teams are able to handle more calls without having to escalate most of their issues to Level 2 or 3.  In addition recurring problems are spotted sooner.

Significant improvements in performance can lead to millions in dollars of savings from the combination of less down-time and the improved ability of IT to grow the business instead of just trying to keep IT functional.

While it may be difficult to put an exact cost on silo versus application centric IT management, there is no question that moving toward application centric management is the only logical way to go if you want your business to thrive and compete in today’s marketplace.

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