Routines—we all depend on them. When we don’t, not much gets accomplished. The same can be said of IT. If we don’t establish certain protocols, routines if you will, applications run amok. Business processes are interrupted and the business fails to accomplish its goals.
So what makes application performance monitoring (APM) such an important solution for keeping a business flowing smoothly, growing profits, letting everyone go about their normal routines without interruption?
When the right application performance management system is doing its job behind the scenes, there are processes which are going on silently that make a tremendous difference. In 2010, 60 percent of the businesses using IT technology were reporting that their lack of APM was draining away 9 percent of their corporate revenues. That was a significant loss of profits.
How does APM stop this kind of drain?
- It helps a business identify mission-critical application issues before they proliferate to impact end users—customers and the employees who serve them—and reduce business productivity and profitability.
- APM stops the drain of making unnecessary IT system upgrades that don’t deliver the anticipated benefit.
- It helps IT pre-test new applications before implementation so the rollover to a new application doesn’t interrupt services.
- APM reveals performance problems that stem from design flaws rather than other causes.
- It integrates an array of differing existing technologies so that communication between applications is enhanced. This reduces unexplained application inconsistencies by providing visibility into the interdependencies of all the applications that drive the business process regardless of what platform the application is built on.
- APM learns from application failures that have occurred in the past and remembers what each situation requires to repair the issue.
- It infers scenarios so that if similar behaviors are detected, closed loop, automated responses can be implemented. Meanwhile, business continues to flow without interruption.
Loss of corporate revenues is only one consideration. The people who work for a business are also an important resource. Low employee turnover is good for business be it in the IT department or in any other department.
APM is one software decision that makes a difference in employee morale. Morale goes down when end-users are constantly calling the service desk to report problems IT hasn’t detected yet, or associates are apologizing because it’s taking so long to help a customer. Every department is worn down by the inefficiency of a system that’s supposed to make doing each person’s job easier.
When those calls slow to a drip because problems aren’t reaching the end-user any more, it stops those nerve wearing no-one’s-responsible-for-the-problem sessions. IT team members can enjoy the pleasure of using IT to grow the business, and other employees don’t have to grovel before customers, saying, “The computer’s really slow today.”
It’s a lot easier to keep a smile on your face when business is flowing, uninterrupted, and everyone is able to go about their normal routines.