Fiserv had utilized a monitoring tool which was not able to automatically catch all of their bill payment anomalies and instances. Fiserv knew that this was unacceptable and that the system's failure, combined with the need for manual intervention impacted their bottom line and necessitated the search for a replacement.
Read this case study how Fiserv used Nastel to:
Nastel collects contact information from our website users and customers. When signing up for certain selected services (such as free downloads), users must first register. During registration, users are required to give their contact information (such as name, e-mail address, mailing address and phone number). We also may collect demographic information (such as job title and purchasing responsibilities, company information and professional certification).