Fiserv uses Nastel AutoPilot for monitoring and SLA management for their bill payment and fraud detection applications. A program of work was initiated in 2006 to develop a new solution that could address the needs of Fiserv’s middleware team, to introduce more flexible and efficient mechanisms for assuring the performance and availability of their critical lines of business.

Why was Nastel selected:

  • Top-down, big picture views and on-demand drill-down
  • Proactively catch WMQ problems and correct them before they interrupt or slow down operations
  • Stores real-time performance trends and statistics
  • Personalized business views & rules-based alerts
  • Deep, granular level information
  • Real-time status displays