Technical sophistication and code excellence, particularly in the areas of messaged-based middleware and Java EE...Its smart correlation approach to user-defined transaction profiling coupled with a robust CEP capability, enables the technology to build particularly accurate and detailed transaction profiles and integrate those profiles with pure business process data
Source: Magic Quadrant for Application Performance Monitoring by Will Cappelli, Jonah Kowall Gartner, September 2011
This firm discovered that over sixty percent of the time its users were finding problems before IT. The bank’s help desks were backlogged with problems and often required expensive tier two and three support assistance to resolve problems. Resolution times were long and getting longer.
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