Nastel AutoPilot® for the Healthcare Industry

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Monitoring the Health of Healthcare IT can boost the bottom line for healthcare providers

Monitoring Patient Data Transmissions - Electronic Medical Records
Nastel AutoPilot® is used by leading providers to reduce the complexity in monitoring the capturing, warehousing and transmitting of patient data in a healthcare setting. For 2010 - 2011, as electronic-records and revenue-cycle management software platforms ramp up, the need for an efficient transaction-monitoring strategy will correlate to the increasing volume of patient information available electronically. Healthcare providers are turning to Nastel Technologies’ AutoPilot® application performance monitoring solution to keep IT operational costs low by providing the deep visibility necessary to control processes in a way that accounts for glitches, error queues, broken applications and other normal accidents through predictive alerting and problem prevention.

Multi-Purpose Patient Data
AutoPilot’s application performance monitoring / business transaction management capabilities are often used to monitor the multiplicity of processes that utilize patient data. Healthcare organizations are often using more than one software platform to leverage electronic-data communication for insurance claims, pharmaceutical treatments, doctor-patient and doctor-doctor interaction and require a consistent monitoring platform to ensure the availability of this data.

Claims Processing
Leading healthcare insurance providers are using AutoPilot® to monitor their claims processing applications and in accordance with HIPAA regulations, help customers with their regulatory and compliance issues by safeguarding data as it is transmitted. AutoPilot is used specifically to reduce the mean-time-to-know (MTTK) for problems that impact or might impact this key application. Most of these firms have strictly enforced compliance requirements including Service Level Agreements (SLAs). Not meeting SLAs can lead to revenue loss and customer dissatisfaction.

AutoPilot® Benefits for Healthcare IT:

• Real-time visibility across all healthcare applications including EMR and Claims Processing and their underlying IT infrastructure
• Automated discovery of healthcare applications, transactions and middleware
• Predictive determination and prevention of problems using Complex Event Processing
• Automated Alerting
• Automated Problem Resolution

AutoPilot® helps contain operational costs through reductions in the mean-time-to-repair problems and the mean-time-to-know about a problem, improvement in staff efficiency and avoidance of business process disruption. AutoPilot proactively monitors IT applications watching for situations that could have impact on your business and alerting your IT staff on what really matters. Alerting IT staff about developing issues before they blow up helps contain costs and maintain quality of service.

AutoPilot® application performance management is a vital part of a healthcare provider’s IT management strategy to maintain customer satisfaction, reduce operational costs and comply with government regulations.