Apache Kafka in the Airline, Aviation and Travel Industry
Apache Kafka is the de facto standard for event streaming use cases across industries. Many use cases can be applied to the aviation industry, too. Concepts like payment, customer experience, and manufacturing differ in detail. But in the end, it is about integrating systems and processing data in real-time at scale.
For instance, omnichannel retail with Apache Kafka applies to airline, airports, global distribution systems (GDS), and other aviation industry sectors.
However, it is always easier to learn from other companies in the same industry. Therefore, the following explores a few public Apache Kafka success stories from the aviation industry.
Streaming Data Exchange for the Travel Industry
After looking at some examples, let’s now cover one more key topic: Data integration and correlation between partners in the aviation industry. Airline, airports, GDS, travel companies, and many other companies need to integrate very well. Obviously, this is already implemented. Otherwise, there is no way to operate flights with passengers and cargo. At least in theory. Honestly, one of the most significant pain points of the travel industry for customers is bad integration across companies. Some examples:
- Late or (even worse) no notification about a delay or cancellation
- Issues with the display of available seats or upgrade
- Broken booking process on the website because of different flight numbers, connecting flights,
- Booking class issues for upgrades or rebookings
- Display of technical error messages instead of business information (for instance, I can’t count how often I had seen an “IBM WebSphere” error message when I tried to book a flight on the website of my most commonly used airline)
- The list goes on and on and on… No matter which airline you pick. That’s at my experience as a frequent traveler across all continents and timezones.
This article originally appeared on kai-waehner.de. To read the full article, click here.
What are your experiences and plans for event streaming in the aviation industry? Did you already build applications with Apache Kafka?
Nastel delivers Integration Infrastructure Management (i2M) for Apache Kafka including all derivatives such as IBM Event Streams, Confluent Kafka and Cloudera Kafka. If you would like to learn more, click here.
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