Architecture Assessment
You work with the infrastructure in your environment every day. Sometimes when you’re that close to something it’s difficult to see it objectively.
If you’re currently considering or have recently purchased Nastel AutoPilot solution, or if you’re in the process of, or contemplating changing your environment, this service offering is ideal to help you ensure a successful outcome.
Who Benefits from this Service?
Purchasing
Companies close to making a decision about purchasing a solution
Implementation
New customers at the start of their implementation process
Proof of Concept
Companies going through a POC (Proof of Concept) process
Production
Current customers who are using Nastel AutoPilot in production mode and are adding significant new functionality to their infrastructure or expanding their use of Nastel AutoPilot
(e.g. bringing a new application or new remote facilities or branches under Nastel AutoPilot’s control)
Service Package Description
Experts
Brings a high-level senior technical resource into the sales and implementation process at the beginning to examine and assess what clients really need from a total solution perspective and how Nastel’s® AutoPilot® software modules and services can best be applied to provide that solution over time.
Assessments
Applies senior technical assessments and recommendations from an expert to ensure the successful implementation and effectiveness of the expanded usage.
Written
The physical deliverable is a written assessment of what specific problems and challenges exist in a specific environment, how Nastel’s® AutoPilot® technology (and possibly other complementary technologies) can address them, which elements of the total solution are the highest priority and represent the greatest potential for near-term client benefit, and what services might be valuable to best assist implementing a total and comprehensive solution.
Related Technical Content
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Steven Menges interviews Leigh Reed, Service Automation and Assurance Analyst.
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Customer experience, also known as CX, is a hot topic today. AIOps, Artificial intelligence for IT operations, can be used for determining and linking transaction performance to your business performance in real-time is another hot topic.
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Managing growing complexity while improving service quality and reducing cost is one of the key challenges of today’s IT organizations. …
