Moving from Blame-Storming to Command and Control

noun - group discussion regarding the assigning of responsibility for a failure or mistake. Those who manage the operations of business application stacks, are often over-familiar with the concept of blame-storming. The reasons why a user’s experience is below the standards defined within the service level agreement, can be complex, and quite often the SLA’s [...]

Taking a Major Step to Better End User Experience Monitoring (EUEM)

End User Experience Monitoring also known by its acronym EUEM is the analytical process of understanding how a user experiences an application. There are many tools and solutions available to help with EUEM, and most of them revolve around 3 basic ideas: User Experience Management Synthetic Monitoring Real User Monitoring User Experience Management uses code [...]

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Application Performance Monitoring Best Practices – Dealing with False Positives

When monitoring any application for anomalies, the challenge can be that each individual parameter being monitored will stray outside of its expected normal range of operation, but unless other parameters are also showing stress this may not be important. But when a series of different parameters all start to show a change in the same [...]

What is IBM MQ?

IBM MQ (often called “MQ”, WebSphere MQ or “IBM MQ”) is IBM’s Message Oriented Middleware offering that enables an asynchronous program-to-program communication via queues. It has been designed to operate largely as a “black-box”, in that it supports unattended operations, and is largely transparent to applications, and runs as multiple background processes. It enables applications [...]

The Basic Ways of Monitoring MQ

There are several facilities and techniques available to identify and resolve problems with MQ Series. EVENT MONITORING MQ Series publishes several event messages in some special SYSTEM Queues to indicate a failure, potential slowdown, change in configuration, security violation etc., These events can be turned on or for the Queue Manager level and for Queues [...]

Don’t get caught in the Splunk vs ELK trap

Being able to interrogate data about transactions that take place in your IT applications is critical when you need to ensure performance, availability, security and a desired user experience. Many companies have considered the two choices that are most often discussed, namely Splunk and the Elastic Stack. Both of these choices offer a pathway to [...]

The new Paradigm for IT in Retail

It’s no secret that the world of retail has changed dramatically in the last few years, and the rate of change shows no signs of slowing. Older people still like to shop predominantly in person, in-store, but younger demographics are choosing to shop more online. But nothing is absolute. Even those who shop online, like [...]

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Improving MTBF and MTTR

I was having a discussion today with a customer about how they measure and reduce risk. And it came down to a simple understanding of MTBF and MTTR. If felt a little like going back to basics, but the simple fact is the basics are, the basics. MTBF (Mean Time Between Failures) is a measure [...]

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Intelligently Monitoring IOT

I was recently talking with a company that manages environmental and AV systems for large buildings. They use the most advanced technology, which in this case is IOT (Internet of Things). They setup control systems to control light, HVAC, window shades, door locks, AV displays, speakers and more. In a large building this can be [...]

By |monitoring, tracking transactions|