The pace of change we are witnessing with advancements in AI adoption is incredible. For businesses of all sizes, AI can substantially impact the biggest three areas of any business operation:
- Better Customer Experiences
- Revenue growth, and
Depending on the size of business, AI can disrupt, innovate, enhance, and in many cases totally transform a company.
Customer Experience and Customer Support: From improvements in loyalty and brand reputation to new revenue streams, the pathway to real-time self-service in customer experience brings huge opportunities to forward-thinking businesses. Systems with AI embedded can monitor your website and in-app activity for distress indicators, identifying customers experiencing issues and what those issues are. The ability to resolve customer service issues before they arise has huge potential. Also, think of an always-on, more reliant customer service that reduces your churn, increases customer loyalty and your customer satisfaction at a much, much lower cost.
Shipping and Mailing: There’s a lot of uncertainty around customer behavior, cancellations, tracking There’s also a lot of uncertainty around the market: Will commodity prices change? Will there be broader changes in shipping or mailing costs? What carrier can offer the best delivery option? Superior machine learning algorithms and AI driven logistics are driving a transformation in the global movement of goods.
This article originally appeared on businessworld.in. To read the full article, click here.
Many organizations are struggling to maintain a high quality experience. Nastel CTO Albert Mavashev explores practical techniques for measuring and improving high user engagement & performance across digital applications.
To watch the video, click here.