business process

Using Technology to Improve Your Customer Experience

Organizations are transforming their customer experience by making use of new technology to gain deeper insights from their data and better engage with customers. Getting CX right is increasingly important for competitiveness – in a 2016 Forrester survey 72% of business leaders named customer experience as a top priority for their company and 63% have [...]

By |business process|

An executive’s guide to software development

In his 2013 message to GE shareholders, CEO Jeffrey R. Immelt wrote, “We believe that every industrial company will become a software company.” Last year, he doubled down, moving GE’s corporate headquarters from Fairfield, Connecticut, to Boston, in large part to lure world-class software engineers in the area. GE is not alone in upping its [...]

Business Intelligence vs. Business Analytics

The painful truth about the difference between business analytics and business intelligence is that if you ask two people to tell you the difference, you’re going to get two conflicting sets of differences explained to you. A lot of business analysis terms get misused, reinterpreted and misappropriated until their original meaning is a murky memory [...]

By |Analytics, blog, business process|

What Is The Right Way Of Using Big Data For Business Excellence?

Using Big Data for business success is undoubtedly a smart move, but only when implemented orderly. The responsibility for the initiatives and implementation starts with properly understanding & organizing it before bringing in the voluminous data. Since most of the companies have leadership and capabilities vacuum for Big Data and Analytics, therefore, making it smart [...]

The ABCs of Performance Monitoring

Your World Is Complicated IT environments are much the same as they were 20+ years ago—except for everything. Along with OS, networks, middleware and business apps, today’s IT pros must grasp the complexity of Big Data, Web- and cloud-based technology, mobile apps, business process, and whatever is coming out next week. And now it all [...]

By |APM, blog, business process, logging|