Navigating AIOps: Key To The Emergence Of The Automated Data Centre

AIOps (artificial intelligence for IT operations), is a relatively new industry term that is increasingly being associated with a new breed of IT management vendors.  However, nearly all AIOps companies did not start with fully-fledged AI capability from the outset – they have all evolved from network monitoring, application monitoring, service desk or infrastructure monitoring.

Exploding the myths

To understand how AIOps came about and its true value within the context of the IT environment, misconceptions and distinctions must first be brought into the open. AI has suffered somewhat from being dressed up in marketing hype. Much as in the case with the cloud, AI and ML (machine learning) technologies were heavily promoted in 2018 as the next ‘holy grail’ for IT, but organisations quickly came to the realisation that AI is not an overnight ‘solution’, developed to replace existing systems.  In reality, the machine learning that informs AI behaviour, (essentially examining and comparing metrics and log data, looking for common patterns), is key to unlocking the benefits of AI.

In order for ML to successfully take place, enormous amounts of data sets must be processed, which takes a significant amount of time (years of data collection, simulations and scenario gathering), to allow for actual learning to occur. This is precisely why potential customers should properly verify vendors claiming this sudden capability within their marketing edict.

The automated data centre future

For those vendors where the claims of this capability are based on actual machine learning over the time it takes to produce real results, the prospects for the industry are compelling. One of the best examples of AI delivering value in the world today is within the data centre through AIOps. Digital transformation is the dream, but reality consists of new systems typically layered on top of legacy architecture, resulting in increased complexity within the hybrid IT infrastructure environment so many organisations grapple with today. In leveraging new technologies in the effort to upgrade and transform organisational operations and processes, it is becoming clear that AIOps is the most effective way to comprehensively manage and correlate the performance of so many moving and interdependent elements.  AIOps is the foundation that enables the shift towards the realisation of the ‘automated data centre’.

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