Complex Event Processing

APM Fade Away? NO WAY!

Recently an article came out stating that APM was going the way of the space shuttle.  Too expensive, outdated, not needed and so on.  There were statistics given indicating that APM products were growing out of favor as well.  Balderdash! […]

By |APM, CEP|

The Sky’s the Limit

It should come as no surprise, but when a company misses on consistently delivering quality service to its customers, customer satisfaction and sales will suffer resulting in order abandonment, customer attrition and ultimately brand erosion. […]

By |APM, Blogs, CEP, Telecom|

Making big data into small data

It isn’t every day you get to write about Immanuel Kant and Big Data in the same blog post but last week Gartner Analyst Will Cappelli did just that. As you’ll see in his post, “AI and IAM: Will Two-Tier Analytics Become the Norm for IAM?” context is the key. Cappelli addresses Kant’s conclusion that [...]

By |APM, Blogs|

Don’t forget the CIO…he is also a customer

In 1909, Harry Gordon Selfridge, the founder of Selfridge’s department store, coined the phrase “The customer is always right,” and it has become the mantra of countless businesses since. At the time, Gordon could have been considered a customer service revolutionary in the world of modern business. Fast forward a century and there is little [...]

By |Blogs|