It should come as no surprise, but when a company misses on consistently delivering quality service to its customers, customer satisfaction and sales will suffer resulting in order abandonment, customer attrition and ultimately brand erosion. […]
You’ve probably noticed that stores are already putting out their Holiday displays. Wasn’t it just last month we were cleaning up from the Holidays? And just getting over the craziness of Black Friday? I shiver at the thought of doing all that again so soon. I can only imagine how these businesses feel. […]
Sitting in traffic the other day reminded me of a stock trading company that gets millions of system alerts a day. Millions!!! Do they all need attention? Only some? How can you know without viewing them all? There is no way to personally handle such an enormous amount of alerts. […]
Make way, make way…Dodd-Frank is coming through. Signed into law 2010 it is now becoming a reality for Wall Street. Not an IT issue, you say? Guess again. This highly impactful law will require ever more vigilance from IT to ensure that their businesses are able to meet its stringent requirements for reporting and transparency. [...]
Monitoring application performance is simple…as long as the application and the deployment architecture are also simple. The mystery appears as the complexity of the application architecture grows and begins to span from an isolated Java or .NET silo into a full-blooded composite application spanning web, middleware and mainframe tiers. […]
We’ve said it before and we’re going to say it again: Application Performance Monitoring (APM) is red hot right now. Although it’s a mature market, the capabilities APM brings to the table are only increasing in value throughout the enterprise. Application performance monitoring endures as a hotbed of innovation and cost savings. […]
It isn’t every day you get to write about Immanuel Kant and Big Data in the same blog post but last week Gartner Analyst Will Cappelli did just that. As you’ll see in his post, “AI and IAM: Will Two-Tier Analytics Become the Norm for IAM?” context is the key. Cappelli addresses Kant’s conclusion that [...]
In 1909, Harry Gordon Selfridge, the founder of Selfridge’s department store, coined the phrase “The customer is always right,” and it has become the mantra of countless businesses since. At the time, Gordon could have been considered a customer service revolutionary in the world of modern business. Fast forward a century and there is little [...]
Visibility promotes a clear picture of what is occurring in front of you. Not just on the road, but in the world of IT.
While driving past acres of carefully tended wine grapes on Long Island’s North Fork, I noticed that some vineyards planted a rosebush at the beginning of each row of grape vines.