Application Performance Monitoring is needed by every business that really cares about customers. As customers and app users, we all look forward to an operational, responsive, and fast user interface. Hence, APM involves the use of a monitoring solution technology that checks the performance of service providers’ apps or web-based channels with how their customers relate with their interfaces. Many businesses, today, rely on various software, either homegrown tools or commercial, to monitor the performance level of their apps.
APM, known as Application performance monitoring and often mentioned as Application Performance Management, refers to tools used by businesses to track the performance of their application on their users’ end; hence it measures the rate of customer engagement and tracks their journey or process during their use of the application platform. Having considered whatever issues an end user might get, it becomes easier for a business to locate what the problem is and to fix it immediately. The basic mystery is that it allows you to solve issues with your platform that you would not be able to identify and solve without an APM tool.
Why Use APM? – No one appreciates a platform that hangs or shutdown in the face of a dire need. Complaints will keep pouring in, showing that the customers are unsatisfied. In fact, a majority of users would not report the crash or hold-up; they would just move over to another source or service provider. It is why APM definition is needed for every customer-focused application.
Real User Monitoring – Understanding an app’s performance of the server end (backend) is great and important since it controls the general app functionality. However, it is vital to know how long it takes a browser to completely load a web or application content just like it would be on a user’s end. This is called Real User Monitoring. Real User Monitoring (RUM) is a feature that is anticipated from every APM so that customers can be delivered timely values and functions, as the main users.
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