Category: Nastel

Ask the Experts and Innovators: Leigh Reed

Leigh Reed, a Service Automation and Assurance Analyst who is also an expert in service operations and APM, including messaging middleware and full-stack performance, and other monitoring, is my guest for this interview.  Mr. Reed has a great background, which includes him having been tasked to ensure that the customer experience (CX) is excellent across all customer-facing channels of a global, multi-channel retail business with an increasingly complex IT infrastructure.  You will learn more about Leigh, some of the challenges he has faced, and how he and his teams have approached and addressed these challenges with improvements in technology, changes in process, and other areas.