In an ongoing effort to provide reliable high-quality products and services, Nastel Technologies periodically “Sunsets” (also known as retiring) older versions of the products, thereby discontinuing technical support and business services for those versions.

Support Policy for all Nastel Products: 

Unless otherwise stated, the support for all Nastel products is maintained for 2 years from the date of release of an updated version or a replacement product.

Support for out of support managed products:

The support for out of support products, including support for versions of managed products no longer supported by the respective vendor, may include providing patches, fixes, service packs, work-arounds, phone and email support.  It will not include any functional enhancements or feature upgrades. All functional enhancements and feature upgrade requests will be applied to the new product set.   Nastel will provide best effort to circumvent problems with out-of-support releases, but we recommend upgrading to the latest releases. 

OpenReports:
Nastel has provided a download package for OpenReports for customers that did not have their own corporate reporting tools. As of November 1st, 2013, Nastel no longer distributes it. Customers can download it directly from http://sourceforge.net/projects/oreports/. Nastel support will make best effort to provide assistance with setup and execution with our sample reports. However, support will not extend to failures in OpenReports itself. We will continue to distribute our sample reports using Jasper Reports which can be used with other reporting tools. If assistance is required extends beyond support for the reports provided, that can be provided by Nastel professional services. When using a corporate reporting tool, Nastel professional services can assist in configuring it to work with Nastel data.