Introducing MQ Doctor: the Best Prescription for Customers to Learn about Nastel’s WebSphere MQ Management Products

New Online Live Expert Helps Prospects and Customers Diagnose the Best Solution for their Enterprise APM Needs

May 20, 2013 – Nastel Technologies, the premier global provider of middleware-centric application performance monitoring solutions for mission-critical applications from the datacenter to the cloud, today announced The MQ Doctor®, a new online live chat service that gives immediate expert advice to prospective customers looking to learn more about Nastel’s WebSphere MQ and other middleware management product offerings. It also  lets users engage in dialog with experts about their MQ management issues and works as a concierge service to help users find what they need on the Nastel website.

WebSphere MQ is a flexible system for efficient transport of messages and data and is often used for application integration. Nastel’s AutoPilot® works seamlessly with WebSphere MQ providing real-time monitoring, predictive alerting and administration. AutoPilot is built on 18 years of customer tested best practices at some of the largest enterprises in the world where it has proven its ability to reduce incident frequency and duration and eliminate false positives.

“We are seeing a high level of activity on our website from prospective IT buyers who were spending a lot of time on our WebSphere MQ management pages,” said Charley Rich, vice president of Product Management at Nastel. “We decided to launch The MQ Doctor online service as a way to help the users on their journey as buyers and receive the additional expert advice they need to make the best and most informed decision they could on what Nastel product will work best for their organization.”

The MQ Doctor is staffed by an online expert during normal business hours (9a.m.-5 p.m.) Monday through Friday.
Nastel is also sponsoring two free TechTalks with the first entitled “Smart Logging: Supercharge Application Logging and Tracing” for details visit: /smart-logging-supercharge-application-logging-and-tracing.html. The second is “Topics in MQ” with details at: /topics-on-mq.html

About Nastel
Nastel Technologies is the premier global provider of middleware-centric application performance management solutions for mission-critical applications from the datacenter to the cloud and is the only monitoring vendor with a unified platform to support all software and appliance-based middleware technology requirements. Nastel is a privately held company headquartered in New York, with offices in the U.S., the U.K., France, Germany and Mexico, and a network of partners throughout Europe, the Middle East, Latin America and Asia. For more information, visit us at


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Michael O’Connell 617-502-4300