ITOA

Nastel IT Operational Analytics (ITOA)

Machine learning to detect anomalies, behavior and sentiment
Accelerate decisions, satisfy customers, innovate continuously.

A Fresh Approach to Analytics

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Predict Issues and Take Pro-Active Action

It’s a given that IT organizations and other lines of business want to find data outliers faster and sense problem conditions before they actually affect users. But ever-growing volumes of business data and never-ending streams of event data overwhelm traditional analytic methods. These approaches just don’t scale. A fresh approach to analytics is to leverage machine learning which improves over time and addresses novel situations.

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Although many IT organizations field basic analytic tools sufficient to keep MTTR to an acceptable level, they need more sophisticated capabilities to answer questions like: 

“How does the performance of IT activities and operations impact our business?”

And

“Is there a way to understand these dynamic interplays in real-time to optimize intelligent day-to-day management of the business?”

To answer these business-centric questions and provide actionable guidance for decision-makers.
 

Nastel for ITOA fuses:

ANOMOLY DETECTION

Advanced predictive anomaly detection, Bayesian Classification and other machine learning algorithms.

HIGH PERFORMANCE

Raw information handling and analytics speed.

END TO END

End-to-end business transaction tracking that spans technologies, tiers, and organizations.

VISUALIZE

Intuitive, easy-to-use data visualizations and dashboards.

MACHINE LEARNING

All of these capabilities fuse seamlessly across dynamic IT environments, from mobile to mainframe, and provide the broad array of analytic and decision-support capabilities needed by developers, IT admins, and business analysts to satisfy enterprise-grade operations intelligence and APM need.

Nastel provides multiple machine learning methodologies that learn and improve their analysis over time without any dependency on writing rules. 

Anomaly Detection

– This algorithm is based on Robust Principal Component Analysis (RPCA)

– Detects data outliers within massive amounts of event ‘noise’ using machine-learning-based anomaly detection

– Detect anomaly in a period of time

– The function defects unusual elapsed times and learns if they become normal

– If this anomaly keeps reoccurring in this season, it becomes designated as “Not Normal”

Bayesian Conditional Probability

– Classifies behavior and learns over time

– Addresses the problem of judging documents as belonging to one category or the other
(such as spam or legitimate, sports or politics)

– Used to categorize sentiment or behavior

– Can provide predictive assessments using conditional probability

– This can be trained on either the results of a query or data manually specified by users

Graph Analysis

A method for the analysis and representation of complex networks.  Power graph analysis can be thought of as a lossless compression algorithm for graphs.

Extrapolation

The ability to estimate or conclude something by assuming that existing trends will continue or a current method will remain applicable.

Root Cause Analysis

Root cause analysis (RCA) is a systematic process for identifying “root causes” of problems or events and an approach for responding to them. RCA is based on the basic idea that effective management requires more than merely “putting out fires” for problems that develop, but finding a way to prevent them.

Sample Query

Get activity Compute anomaly(Avg(ElapsedTime), ‘hour/day’) where startTime > ‘2017-01-02’ and starttime < ‘2017-02-01’ Group By StartTime Bucketed by hour show as linechart

Figure 1: This query analyzes activities and detects hours in the day with unusual elapsed times



Sample Query:
jKql> get number of events ‘SQL.insert.note’ where setname contains ‘Sentiment’ group by setname show as pie chart‘

Figure 2: This query reads the note the Customer Service Rep entered about the customer and uses this to analyze customer sentiment. This is used to categorize users and predict their future behavior based on their level of satisfaction.

Predictive Anomaly Detection and Machine Learning

Nastel for ITOA real-time “smart” analytics for anomaly detection makes the task of detecting problems and combining emerging trends and subtle behavior patterns into a clear picture of how IT operations are affecting business outcomes much easier and faster. IT professionals and business stakeholders can now make more informed and rapid decisions based on business insights formerly hidden in a multitude of high-volume data sources.

This major advance in anomaly detection and machine learning is based on extensive enhancements and extensions to the open source code contribution by Netflix in their Robust Anomaly Detection (RAD) project. Utilizing machine learning technology, Nastel for ITOA rapidly improves over time at predicting, sensing, and evaluating the exact nature of performance issues.

Potential use cases include almost any industry vertical where subtle data outliers demand fast reactions and decisions. Some examples include actual or potential financial system security breaches, non-compliance, supply chain issues that potentially cascade rapidly into major delivery problems affecting customers…the list is almost endless.


Benefits
Developers can leverage Nastel’s® AutoPilot® ready-to-use smart analytics without the burden of constantly writing rules to make sense of data.

Business analysts are armed with advanced tools to better understand the behavior of users and immediately understand what is normal or expected behavior, and what is not.

Enterprise-grade “Fast Data” Handling & Analytics Speed

The presence of fast data — high-velocity streaming information with short-term value generated from a large multitude of IT infrastructure devices and instrumentation sources—can easily overwhelm existing analytic and APM tools.

Nastel for ITOA platform architecture



Nastel has released the next generation of its high-speed analytics platform incorporating real-time parallel data processing grids and FatPipes™ orchestration: Nastel’s for ITOA.

Designed for extreme scalability, Nastel for ITOA Lambda architecture provides the data management and processing bandwidth necessary to handle the largest enterprise use cases, regardless of data source or level of high-velocity data flows.
Business Transaction Tracking
Because transactions range from simple synchronous message exchanges between point-to-point application connections, to much more complex asynchronous communications, a sophisticated tracking and monitoring solution is required.
In the latter instance, long-running, multi-step asynchronous transactions transit your IT infrastructure, spanning multiple technologies, tiers, and even different organizations. They frequently involve a broker routing the messages associated with a single transaction to many discrete destinations (DB’s, servers, apps, mainframes, etc.). And because a message broker is involved, these complex transactions often morph and split, thus defying standard tracking and analysis via tagging or statistical sampling techniques.
Nastel for ITOA stitches together complete end-to-end transactions by examining method calls and individual message payload contents, correlating them and presenting intuitive visualizations of any pending or existing breaches in expected behavior and performance.



Nastel’s® AutoPilot® deep examination of transaction message payloads enables linkage of IT activities and behavior to expected and actual business outcomes
Following are several examples of actual Business Milestones displays drawing upon Nastel’s transaction tracking capabilities.

Example 1: Business Milestones display reflecting a SWIFT-based financial payment topology with red color bars flagging problem areas for the user

Example 2: Business Milestones for product order transactions, from initiation to shipment, showing clickable drill-down detail screen

Ease-of-use

For analysts and other non-technical business users, Nastel’s new Launchpad makes it easy to send data to Nastel AutoPilot, automatically create intuitive dashboard displays, or simply walk users through sample business use case setups that could be used as templates for their own purposes. Enterprise organizations now have an easy means of applying analytics to the data streaming from their applications to Nastel AutoPilot for ITOA.

By adding intuitive workflows plus wizards, use-case templates, and dashboard launch-pad features, the net result is an extremely fast and capable APM platform that serves the analysis and reporting needs of everyone from developers, IT admins, telecom managers, and business analysts.”

Example of AutoPilot landing page, showing access to analytics, demos, data dashboard, and explanations of sample use cases

Example of wizard-guided data analysis process for business specialists.

Example of candlestick data presentation in the context of memory utilization.

360° Situational Awareness®

Nastel for ITOA real-time CEP analytical engine collects, aggregates, filters and correlates metrics and events from infrastructure systems, then augments and enriches that data with information obtained from external sources such as RSS, news feeds, financial data and even email messages for complete 360° situational awareness.
Nastel for ITOA CEP analytics engine automatically calculates dynamic trends and creates its own metrics, such as “change in rate-of-change.” It can determine what is truly outside of “business normal” for a given environment, instantly differentiating intermittent spikes in, say, resource consumption from a true problem that might cause an outage or impede the delivery of a business service. It is used for:

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COMPLIANCE

Compliance – detecting potential or actual breaches in responsibility.

FALSE POSITIVE AVOIDANCE

Preventing false problem alarms

TRENDING

Understanding trends across composite applications.

SCALE

Determining the ability to handle rapid increases in load.