IT systems rely on experts defining strategy and then being able to automate or delegate these strategies across their organizations.
Once you know how to securely and reliably implement a process, the ideal scenario is where you can codify the process in such a way that other people or automated processes can use the rules you have defined to implement additional instances.
Nastel refers to this thinking as self-service.
An example of self service
Nastel Navigator allows the administrator to define who may create messaging middleware queues, and then these queues can be simply created by developers within the constraints of their assigned security profiles, within strict location and usage parameters.