SLA

Show me every transaction that missed the SLA this week?

Nastel Technologies®
August 27, 2020

monitoring SLA’s – That may sound like an easy and obvious request, but it can be incredibly complex to get a useful answer.

Firstly, you need to be able to describe your SLA (service level agreement) analytically, and then secondly you need to be able to trace each transaction from beginning to end to be able to identify any attributes that didn’t meet the definition within the SLA.

The classic tools-sets that operations teams use, do not provide a simple way to solve for this need, instead large teams of operations people end up spending a huge amount of their time with a mix of monitoring tools, apm tools, white boards and conference calls to find the answer. And even then, it’s rare that everyone is satisfied with the result.

There is a better way!

Nastel uses the configuration information already laid down within messaging middleware systems (using existing knowledge) to dynamically trace and track each transaction, and then overlays performance data from each associated system to describe the real performance as experienced by the user.

This is then visualized as a workflow, and by using machine learning each transaction can be compared to the historical record to identify any section of a transaction that is likely to miss any given SLA and allow you to focus on proactive remediation. The result is an entirely new level of business understanding, the end of war room calls and the rapid predictive discovery of root causes of issues.

Nothing else works this way, and the result is dramatically more efficient and effective. Nastel provides you a simpler way to see every transaction that missed the SLA this week!

Learn more about Nastel XRay here

 

Nastel Technologies is the global leader in Integration Infrastructure Management (i2M). It helps companies achieve flawless delivery of digital services powered by integration infrastructure by delivering Middleware Management, Monitoring, Tracking, and Analytics to detect anomalies, accelerate decisions, and enable customers to constantly innovate, to answer business-centric questions, and provide actionable guidance for decision-makers. It is particularly focused on IBM MQ, Apache Kafka, Solace, TIBCO EMS, ACE/IIB and also supports RabbitMQ, ActiveMQ, Blockchain, IOT, DataPower, MFT and many more.

 

The Nastel i2M Platform provides:

  • Secure self-service configuration management with auditing for governance & compliance
  • Message management for Application Development, Test, & Support
  • Real-time performance monitoring, alerting, and remediation
  • Business transaction tracking and IT message tracing
  • AIOps and APM
  • Automation for CI/CD DevOps
  • Analytics for root cause analysis & Management Information (MI)
  • Integration with ITSM/SIEM solutions including ServiceNow, Splunk, & AppDynamics

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