AutoPilot selected for its Automated Discovery and Real-time Transaction Visibility
Melville, NY (PRWEB) October 14, 2010 — Nastel Technologies, a premier global provider of business transaction performance™ (BTP™) solutions for mission-critical applications spanning both the distributed and mainframe tiers, announced today that its AutoPilot® software solution has been selected by SKY® Mexico (Innova) to monitor its Direct-to-Home (DTH) satellite television service. The solution was sold by Nastel Reseller, BizPro. In addition, SKY’s Senior Integration Architect will be presenting a case study on the company’s IT environment at Gartner Symposium in Orlando at 2:30p.m. EDT on Tuesday, October 19th, 2010 in the ITxpo Theater.
SKY Mexico is the leading DTH provider in Latin America. The company required an agile, highly available infrastructure to support its growth plans in delivering triple and quadruple play offerings to its customers, helping them to stay ahead of competitors in quality of service and in reducing order fallout. Nastel Technologies’ reseller, BizPro, worked with SKY to architect a solution to provide the real-time visibility, high performance and predictive problem resolution SKY needed to achieve its business goals. Nastel AutoPilot was used to provide application performance management and business transaction monitoring for SKY’s application infrastructure and is currently running in its production environment. AutoPilot helped SKY save money by achieving a significant reduction in the mean-time-to-repair for software problems and a considerable decrease in customer attrition and order fallout.
“For us, losing orders due to poor performance or visibility is unacceptable,” said Cesar Castelan, Senior Integration Architect at SKY. “We require real-time visibility of our ERP, CRM, Billing, Interactive Voice Response (IVR) and Provisioning services and transactions in order to deliver the quality of service our customers demand. We have plans to grow and continuously provide new offerings to our market. To do that, we need to depend on the infrastructure and focus on the business. We selected BizPro and AutoPilot so we could be assured of application and business transaction performance. AutoPilot has reduced the mean-time-to-know (MTTK) about problems, delivers the real-time views we require and can scale to meet the demands of our growth.”
Until recently, SKY had been using a monitoring solution that did not enable them to easily answer the customer question, “Where is my order?” as they lacked real-time transaction visibility. In addition, the company had an order fallout problem with many lost, stalled or inaccurate orders. SKY was not making its service level agreements (SLAs) and was suffering from a backlog at its helpdesk. These issues were hurting SKY’s income and image.
AutoPilot was selected after SKY ran several benchmarks comparing vendors. The solution is currently used in SKY’s production environment. During the deployment, SKY needed custom work in order to monitor its voice response system, and Siebel and SAP applications. BizPro leveraged the Nastel APIs to build these new Experts, thus demonstrating to SKY the extensibility of the AutoPilot solution. In addition, BizPro wrote custom polices using the Complex Event Processing engine that is part of AutoPilot in order to ensure SKY-specific IT governance was in place.
“We are excited to have SKY as one of our customers,” said Charley Rich, vice president of marketing and product management for Nastel. “SKY is the leader in its market, and we stand behind them to ensure they can deliver highest levels of service to their customers. Our grid-based Complex Event Processing (CEP) can scale as SKY’s business grows and delivers the reduction in MTTK that SKY needs to meet its SLAs and deliver exceptional service to customers. AutoPilot’s automated application transaction discovery and deep-dive analysis provides the real-time visibility SKY requires to keep its SAP and Siebel transactions running at peak performance.”
About Nastel AutoPilot
Nastel’s application performance management solution, AutoPilot ensures the availability and performance of critical business applications via auto discovery, business transaction management, real-time monitoring, dynamic dashboards, complex event processing, application performance analysis, root cause analysis, proactive alerting and automated problem resolution.
Our customers in the line of business, development and IT utilize AutoPilot to guarantee high application performance, compliance, reduced user impact, fewer incidents, lower costs and greater productivity.
About SKY (Innova)
Innova provides digital Ku-band direct-to-home or DTH broadcast satellite pay television services in Mexico under the name ‘Sky’. Our Ku-band service uses digital compression technology that in comparison to analog technology provides increased channel capacity and improved audio and video quality. We believe this technology provides the most cost-efficient, national, point-to-multi-point transmission of video, audio and data services. Our service is supported by an extensive nationwide distribution network, a comprehensive marketing campaign and a well-trained customer service group. We believe that the collective experience and expertise of Televisa and The DIRECTV Group in the media and entertainment industries helps us to compete successfully in the Mexican pay TV market.
Nastel Technologies is a premier global provider of application performance management and business transaction performance ™ solutions for mission-critical applications. Nastel is a privately held company headquartered in New York, with offices in the U.S., the U.K., Germany and Mexico, and a network of partners throughout Europe, the Middle East, Latin America and Asia. For more information, visit Nastel’s website at www.nastel.com.
Nastel®, Nastel AutoPilot®, AutoPilot M6®, AutoPilot TransactionWorks® , Business Transaction PerformanceTM and BTPTM are wholly owned trademarks of Nastel Technologies, Inc. in the U.S. and other countries. All other company and product names may be the property of their respective owners and are used here for reference and informational purposes only.