Tag: artificial intelligence

Eight Things Machine Learning Can Do To Improve Your Daily Customer Interactions

Eight Things Machine Learning Can Do To Improve Your Daily Customer Interactions

As machine learning becomes more prevalent in business, it has the potential to affect a company’s day-to-day interactions with its customers, whether positively or negatively. Many businesses have already invested heavily in machine learning and have found great success. However, new tech can always be intimidating, scary or potentially difficult to implement.

Artificial Intelligence: Leveling The Business Playing Field

Artificial Intelligence: Leveling The Business Playing Field

The economic crisis caused by Covid-19 forced organizations to grapple with an entirely new set of challenges. And while no business was — or is — immune, the burden fell disproportionately on startups and small businesses.

Post-Pandemic Operations

Post-Pandemic Operations

The classic operations toolkit revolves around monitoring sets of physical properties (such as volume, speed, capacity) and having smart people build complex algorithms that describe when an event threshold has been breached.

The New Normal

The New Normal

The pandemic hit, and the world has changed forever. I do not mean to sound overdramatic, but having 100% remote working, and 100% e-business forced on much of the business world, we have had to learn a lot of rather uncomfortable lessons.

How I Learned To Stop Worrying And Love AI

How I Learned To Stop Worrying And Love AI

The machines are rising! Robots are stealing our jobs! AI is making us obsolete! Maybe it’s inherited trauma from the Industrial Revolution, but in recent years people’s concerns about artificial intelligence have heightened, especially anxiety that the technology will replace human workers throughout the economy. It was even the basis of one 2020 presidential candidate’s campaign. Well, I bring a message of optimism. While AI will dramatically transform how work is done and who does it, its overall impact won’t be to displace humans but to augment them. And the myriad, miraculous ways that this technology will be able to improve people’s lives should excite and inspire. 

Using AI And Machine Learning To Break Past The Constraints Of The 'New Normal'

Using AI And Machine Learning To Break Past The Constraints Of The ‘New Normal’

As we kick off 2021, business technology leaders around the globe are kicking off their 2021 IT strategic plans. If 2020 taught us anything in the technology world, it was that if you weren’t refining your business processes using advances in technology, you should be. Rather than just thinking outside the box, technology leaders should be assuming that there is no box at all.

AIOps And The Quest For The Grail

AIOps And The Quest For The Grail

The promise of a self-healing IT environment has arrived—if your CIO is willing to make the journey. 

Self-healing. The term itself borders on magical. No wonder a self-healing IT environment has long been the holy grail for enterprise CIOs.  

Why? Because CIOs today are strategically responsible for delivering digital products and driving innovation. At the same time, their teams oversee hundreds or thousands of applications, resources, and data sources. A self-healing IT environment would automatically predict issues and then automatically apply the fix.

Self-healing IT has, for the most part, been unattainable—until now. Today, true prediction can finally be reached with the help of AIOps, while remediation can be automated with digital workflows. 

AIOps vs Observability vs Monitoring - What Is The Difference? Are You Using The Right One For Your Enterprise?

AIOps vs Observability vs Monitoring – What Is The Difference? Are You Using The Right One For Your Enterprise?

In the last few months, I have been analyzing and writing a research report for GigaOm in this space, which is due to be released soon. I looked at about 30+ vendors in this space as part of that process and did a deep dive with 20 of them. In that process, after talking with these vendors, a bunch of their customers, and a few CXO executives, I found a lot of confusion.

To Add Value To Your Business, Don't Treat Data And AI As Islands

To Add Value To Your Business, Don’t Treat Data And AI As Islands

By now, business leaders should know that data is the most valuable asset for them, and they should understand the importance of using artificial intelligence (AI) technology to transform the way their enterprises do business.

The Inner Game Of AI (And How To Not Make The Same Mistakes You Made With Digital Transformation)

The Inner Game Of AI (And How To Not Make The Same Mistakes You Made With Digital Transformation)

Interest in Artificial Intelligence (AI) is at fever pitch. When surveyed, more than 80% of executives answer that AI would give them a competitive advantage.