Tag: customer

The Dynamic Enterprise: What Comes After Digital Transformation?

The Dynamic Enterprise: What Comes After Digital Transformation?

Digital transformation is dead. It’s not for lack of trying. Over the past decade, businesses have invested considerable time and resources into pursuing big transformation initiatives. While many may claim success, they’d be hard-pressed to tell you what the last stop on their journey looks like. That’s likely because digital transformation never quite lived up to the hype and shifting market demands.

Retail Cybersecurity: How to Protect Your Customer Data

Retail Cybersecurity: How to Protect Your Customer Data

In the early days of the pandemic, many retailers quickly launched e-commerce stores for the first time. Others expanded their offerings, such as adding online ordering with curbside pick-up. Within only a few months, the pandemic accelerated the shift to e-commerce stores by five years. This points to the need for increased retail cybersecurity. 

Eight Things Machine Learning Can Do To Improve Your Daily Customer Interactions

Eight Things Machine Learning Can Do To Improve Your Daily Customer Interactions

As machine learning becomes more prevalent in business, it has the potential to affect a company’s day-to-day interactions with its customers, whether positively or negatively. Many businesses have already invested heavily in machine learning and have found great success. However, new tech can always be intimidating, scary or potentially difficult to implement.

The Internet: Overcoming Current Challenges To Increase Digital Transformation

The Internet: Overcoming Current Challenges To Increase Digital Transformation

The Covid-19 pandemic has brought massive and unexpected life twists, but it did not grind everything to a halt. While it is true the coronavirus has caused catastrophic health, social and economic effects, we are still fortunate that technology has advanced so much that we can continue communicating and working with one another, albeit only virtually.

Ask the Experts and Innovators: Leigh Reed

Ask the Experts and Innovators: Leigh Reed

Leigh Reed, a Service Automation and Assurance Analyst who is also an expert in service operations and APM, including messaging middleware and full-stack performance, and other monitoring, is my guest for this interview.  Mr. Reed has a great background, which includes him having been tasked to ensure that the customer experience (CX) is excellent across all customer-facing channels of a global, multi-channel retail business with an increasingly complex IT infrastructure.  You will learn more about Leigh, some of the challenges he has faced, and how he and his teams have approached and addressed these challenges with improvements in technology, changes in process, and other areas.   

76% Of Enterprises Prioritize AI & Machine Learning In 2021 IT Budgets

76% Of Enterprises Prioritize AI & Machine Learning In 2021 IT Budgets

43% of enterprises say their AI and Machine Learning (ML) initiatives matter “more than we thought,” with one in four saying AI and ML should have been their top priority sooner.
50% of enterprises plan to spend more on AI and ML this year, with 20% saying they will be significantly increasing their budgets.

There's a joke among non-techie individuals about not knowing what the cloud is nor what it does exactly. You may or may not have an exact idea of how the cloud works, and that's fine because the aim of this piece is on the job. Cloud engineers (CEs) know exactly how the cloud works, including all of its intricacies, from the beginning to end. This is because the role of the cloud engineer is to design how cloud infrastructures work and bring them to fruition.

5 programming languages cloud engineers should learn

There’s a joke among non-techie individuals about not knowing what the cloud is nor what it does exactly. You may or may not have an exact idea of how the cloud works, and that’s fine because the aim of this piece is on the job. Cloud engineers (CEs) know exactly how the cloud works, including all of its intricacies, from the beginning to end. This is because the role of the cloud engineer is to design how cloud infrastructures work and bring them to fruition.

Happy Holidays from Nastel Technologies!

Happy Holidays from Nastel Technologies!

To our loyal customers,

Digital transformation is essential in the new normal. Is your company ready to start it?

Digital transformation is essential in the new normal. Is your company ready to start it?

The digital revolution began several years ago and is definitely here to stay, it has received an important boost due to the prominence that the digital world has acquired in the face of limited mobility.

How Customer Data Platforms Play A Role In Securing Big Data

How Customer Data Platforms Play A Role In Securing Big Data

Big Data – A new market research report shows that by 2027, the overall big data security market will grow to $64.4 billion. It’s not surprising. Some reports estimate 90 percent of all global data ever created was created in just the past few years. That’s good news for marketers looking to gain insights into…
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