Tag: customers

Digital Transformation In Banking: Banks Have A Long, Long Way To Go

Digital Transformation In Banking: Banks Have A Long, Long Way To Go

As a buzzword and management fad, digital transformation has about another 12 to 18 months before some new fad begins to take hold.

How to use AI to better serve your customers

How to use AI to better serve your customers

As remote working became the norm during the pandemic, more businesses have integrated AI to help things run smoothly and effectively. From improved chatbots and personalized virtual assistants in the retail and healthcare sectors to smart-learning software for education, AI systems can understand and support customers at an advanced level.

The Dynamic Enterprise: What Comes After Digital Transformation?

The Dynamic Enterprise: What Comes After Digital Transformation?

Digital transformation is dead. It’s not for lack of trying. Over the past decade, businesses have invested considerable time and resources into pursuing big transformation initiatives. While many may claim success, they’d be hard-pressed to tell you what the last stop on their journey looks like. That’s likely because digital transformation never quite lived up to the hype and shifting market demands.

Report finds a rise in DevOps and cross-platform database use

Report finds a rise in DevOps and cross-platform database use

Nearly three-quarters of organizations have now adopted DevOps in some form and they have also increased the use of cross-platform databases, Redgate Software’s 2021 State of Database DevOps Report shows. Some 74% of respondents are now taking a DevOps approach to development, compared to just 47% when the report was first published five years ago, according to the report. Further, almost half of respondents said they use three or more databases, compared with the 30% who are only using one database platform.

Eight Things Machine Learning Can Do To Improve Your Daily Customer Interactions

Eight Things Machine Learning Can Do To Improve Your Daily Customer Interactions

As machine learning becomes more prevalent in business, it has the potential to affect a company’s day-to-day interactions with its customers, whether positively or negatively. Many businesses have already invested heavily in machine learning and have found great success. However, new tech can always be intimidating, scary or potentially difficult to implement.

The New Normal

The New Normal

The pandemic hit, and the world has changed forever. I do not mean to sound overdramatic, but having 100% remote working, and 100% e-business forced on much of the business world, we have had to learn a lot of rather uncomfortable lessons.

CIOs’ Top Priorities For 2021 Include Digital Defense, Data Mining And Distributed Work

CIOs’ Top Priorities For 2021 Include Digital Defense, Data Mining And Distributed Work

Last year was an annus horribilis for most business executives, but for CIOs the dark cloud of economic chaos had a distinctly silver lining. The response to the pandemic highlighted just how central technology—and the teams that shape and manage it—have become to companies’ fortunes. By tapping cloud computing, mobile platforms and other capabilities, CIOs helped millions of people shift to remote work almost overnight and quickly built a plethora of new digital commerce channels to keep companies connected to their customers.

Five Emerging Internet Of Things Trends For 2021

Five Emerging Internet Of Things Trends For 2021

2020 has proven to be a tumultuous year for everyone, and the technology industry is no different. Tech companies have scrambled to provide innovations that help us continue to function as a society given all the adjustments we’ve been forced to make.

The classic retailing model has been to market and sell stuff.  Seems logical enough, retailers buy products from distributors who host the products of vendors, and the goal for the retailer is to sell stuff for a profit.

Thought Leadership: “The Next Major Step in Retail Evolution”

The classic retailing model has been to market and sell stuff.  Seems logical enough, retailers buy products from distributors who host the products of vendors, and the goal for the retailer is to sell stuff for a profit.

How Yoox Net-A-Porter Is Using Artificial Intelligence To Revive Artisan Craft

How Yoox Net-A-Porter Is Using Artificial Intelligence To Revive Artisan Craft

My recent claim that fashion needs more imagination when it comes to using artificial intelligence has been unexpectedly answered by a project combining e-commerce data and artisanship. Not an obvious pairing, but the brainchild of passionate ‘dataphile’ Yoox Net-A-Porter Group Chairman and CEO, Federico Marchetti, and HRH The Prince of Wales, whose appreciation and support of artisanal craftsmanship (and dedication to safeguarding its future) is decades-long.