Tag: it operations

Ask the Experts and Innovators: Leigh Reed

Ask the Experts and Innovators: Leigh Reed

Leigh Reed, a Service Automation and Assurance Analyst who is also an expert in service operations and APM, including messaging middleware and full-stack performance, and other monitoring, is my guest for this interview.  Mr. Reed has a great background, which includes him having been tasked to ensure that the customer experience (CX) is excellent across all customer-facing channels of a global, multi-channel retail business with an increasingly complex IT infrastructure.  You will learn more about Leigh, some of the challenges he has faced, and how he and his teams have approached and addressed these challenges with improvements in technology, changes in process, and other areas.   

6 Lessons IT Security Can Learn From DevOps

6 Lessons IT Security Can Learn From DevOps

DevOps has largely taken over the enterprise software development world. The mashup of software development and IT operations has brought faster software releases and more responsive application development to many organizations. And we know the big question left on everyone’s minds: What lessons can IT security learn from all of this?

What The Heck Is AIOps?

What The Heck Is AIOps?

A quick primer on the new technology rewiring IT—and why you need to get onboard. AIOps – Consider the cloud. The term has been with us since the 1990s, but perhaps first entered the public consciousness back in 2010, when Microsoft launched its “We’re All In” ad campaign to raise awareness of its cloud computing…
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Delivering collective intelligence with the five pillars of AIOps

Delivering collective intelligence with the five pillars of AIOps

Traditional tools, solutions and approaches weren’t designed in anticipation of the volume, variety and velocity generated by today’s complex and connected IT environments. Instead, they consolidate and aggregate data and roll them up into averages, compromising data fidelity. In today’s high-volume data environment, it’s critical to embrace team collaboration and critical thinking as a way…
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Navigating AIOps: Key To The Emergence Of The Automated Data Centre

AIOps (artificial intelligence for IT operations), is a relatively new industry term that is increasingly being associated with a new breed of IT management vendors.  However, nearly all AIOps companies did not start with fully-fledged AI capability from the outset – they have all evolved from network monitoring, application monitoring, service desk or infrastructure monitoring.…
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