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Published April 4, 2022

Industry analysts do primary research and two of the best, IDC and EMA (Enterprise Management Associates), have recently published some great insights for enterprises in 3 areas:

1.Digital First

Analyst firm IDC has revealed that their “Key Predictions for 2022 and Beyond” include that companies are dramatically accelerating their “Digital-first” initiatives to win in the customer experience (CX) wars and the race to increase digital revenue streams.

Industry Experts Weigh in on
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Published August 11, 2020

There is a fundamental issue in the SaaS market; If a SaaS company makes more money from services that from their software, then they are not motivated to make their software better, because it would actually reduce their revenue.

How much of a SaaS companies’ revenue should come from services?