Nastel Multimedia Ask the Experts and Innovators: CX and AIOps with Leigh Reed and David Liff

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Customer experience, also known as CX, is a hot topic today. AIOps, Artificial intelligence for IT operations, can be used for determining and linking transaction performance to your business performance in real-time is another hot topic. In this interview, we’ll speak with two experts about the intersection of these and related topics and see what leading companies are doing in these areas and how they’re doing it.

The discussion includes these areas:

AIOps
CX (Customer Experience)
Observability
Advanced Troubleshooting and RCA (root cause analysis)
Next-Generation Monitoring / APM
End-to-end Message and Transaction Tracking
IBM MQ, Kafka, and challenges with monitoring and management of multi-middleware environments
Build vs. Buy for Monitoring, Analytics, and Situational Awareness
Insurance, Banking, Securities, Omni-channel Retail
Nastel Technologies®, AppDynamics, Dynatrace, New Relic, Splunk, IBM, Apache Kafka

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