The Biggest Enterprise AI Trends For 2021
Artificial intelligence (AI) has been around since the 1950s, but only in the last six years — with the advent of open-source, low-cost cloud compute and storage — has it become useful in solving real-world problems. In that short time, we’ve seen AI find new solutions in enterprise networking, automotive, medical and other industries. This has resulted in artificial intelligence for IT operations (AIOps) moving from marketing hype to a useful tool being adopted across the enterprise.
Enterprises are now seriously looking at how AIOps and AI network assistants can help their IT teams focus on more strategic problems and improve the experiences of their customers and employees. In 2021, with AIOps continuing to move from hype to reality, we predict:
• Customer support will evolve. Cloud and AI are changing how enterprises support their customers and employees and how network vendors are going to support their enterprise customers by turning the customer support model upside down. The days of IT departments arguing with their network vendor about whether something is a hardware or software problem are over. Rather than customers and employees flagging issues, AI should help proactively identify potential connectivity issues, communicating root causes and giving IT teams the tools and suggestions needed to resolve the problem before it begins to affect customers.
• The new home micro-branch will be powered by AI. With the home becoming the new enterprise micro-branch for a growing remote workforce, AIOps can give IT the end-to-end visibility needed to support its employees in the new norm post-Covid-19. This visibility will be crucial in helping IT teams support remote workers efficiently and provide the data needed to prevent similar issues from happening in the future. This should ultimately improve the overall user experience.
• The new member of the IT team of the future will be the AI assistant. Personal home and mobile AI assistants have been growing in popularity. The same will happen in the enterprise. AI assistants will get smarter and become a critical part of the IT team. They will become more useful via learning and direct feedback from IT team members, and they should slowly be able to solve more and more complex issues. This can decrease the mundane tasks and workloads for IT teams, making AI assistants shine as a star and a team player.
• The biggest barrier to AI adoption will be education. People are often afraid of what they don’t understand. It is up to business leaders to not only lead but educate. They must encourage their IT teams to invest the time and energy to thoroughly evaluate AI solutions that will best align with the company’s bottom line. The top businesses will invest in the education of their IT leadership teams so that they can best understand how to implement these AI solutions across the network.
• AI will play a huge role in the future of networking. AI-powered advancements are happening in video communications to make the tool more useful for enterprises, such as real-time translation for global companies. However, with the current explosion of communication technologies that bring people together, there is a lot of pressure on the infrastructure to keep up with the demand. This is where IT shines as the backbone of a business — and AI as its most valuable partner. AI will be crucial in powering a self-driving network. This should open up time and energy for engineers to create better user experiences for remote workers.
Whether companies opt to stay remote or come back to the office, the old way of working has changed forever, and companies that embrace AI technologies are positioned to excel in 2021 and beyond. At all levels of the enterprise, AI will drive us into the next era of working — whether it’s creating a strong foundation for IT teams to support remote workers or powering a self-driving network to give network engineers the bandwidth to focus on developing the next-generation technologies that we don’t yet know we need.
This article originally appeared on forbes.com To read the full article and see the images, click here.
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